Axiomedix knows how to make open source easy and painless, and one key component is commercial-grade support for both users and administrators. Get the help you need, when you need it.
Axiomedix collects openly available information across the web, as well as generating our own content, and organizes it as articles in our knowledge library. Information ranges from tutorial videos, to published papers, to demonstration instances, to beginner’s guides, to advanced walkthroughs for system administrators. Sign in to leave comments on any article.
» Discussion Forum:
Read announcements and browse threads posted by other site users, or sign in to ask your own questions and leave feedback for others. If you think our knowledge library is missing something, there is a dedicated forum topic for you to post your own articles.
» Sections for Each Platform:
Each of our supported platforms has its own section within our support site, so that you can focus your search and only see information relevant to your interests and infrastructure. Each section is fully searchable, with results coming both from articles and the discussion forum for that particular platform.
On our free and open site, you can communicate with Axiomedix experts and the community via comments on articles and in the discussion forum. But with a support subscription, you gain access to private, tracked tickets accessible on the same familiar site – but now with a guaranteed response time.
» Multi-Channel Assistance:
Axiomedix knows that not everyone internalizes information the same way, so we are available to help our customers by a wide variety of means: email, instant messenger, phone calls, video calls, and screen-sharing calls. It may even be possible to meet in-person to assist you with your platform, however this is not our standard practice.
» Subscription-Based Pricing Model:
We want our customers to be successful and happy. Axiomedix offers our premium support services on a predictable, monthly subscription fee – with no unforeseen charges or variable costs. We understand the variable nature of your support needs, therefore we categorize your use of our services on a quarterly basis, rather than per month.
